AirAsia Irresponsible?
Guys,
Our maid is scheduled to undergo her semester break this coming December, back to her hometown in Surabaya. We’ve booked AirAsia Flight Ticket for her. Then suddenly AirAsia emailed and sms us.
Check out this email from AirAsia:
—————————————————————-
Dear Valued Guest,
AirAsia regrets to advise that our flight AK5604, scheduled to depart from Johor Bahru (JHB) to Surabaya (SUB) on 01Dec,03Dec,05Dec,08Dec and 10Dec09 is now CANCELLED.
Sorry for the inconvenience caused.
We appreciate your understanding of our position in this matter and hope your future flights with us will be pleasant and problem free.
Yours Sincerely,
AirAsia Bhd.
LCC Terminal,
Jalan KLIA S3,
Southern Support Zone,
Kuala Lumpur International Airport,
64000 Sepang, Selangor Darul Ehsan.
—————————————————————-
What the hell? We can understand about whatever problem they might be facing. But why nothing is being mentioned about paying back or refunding the ticket price!!! Or even ask us to go to the ticket counter to solve the problem/redeem the ticket money or even help to reschedule the flight.
We’ve tried calling AirAsia just now and we were forced to wait up to 45 minutes, but still nobody answered! We gave up calling them, not wanting to waste our phone bill waiting for their operator to answer.
Have any of you experience such thing? What did you do to solve the problem.
This is our first time facing such a trouble. Before this, AirAsia has been OK, if not satisfactory. But we’re very disappointed, our maid is even frustrated > no wonder she went to bed early!!!
NOTE: We have already settled the problem. Please read my post AirAsia Issue Settled.
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Comments
Comment from zamrin
Time November 23, 2009 at 11:47 pm
Hey friend, not only you facing this issued. As a ‘TOP GIANT’ provider, they can claim this as ‘unplanned schedule’. hehehe
waste your time..waste your money….:)
Pingback from Cyza Sector » AirAsia Issue Settled
Time November 24, 2009 at 5:55 pm
[...] Furious with AirAsia, we went to AirAsia Office at Senai Airport. We kindly explained to the officer in-charge of the situation. She then refered to another person before asking us which date we would like to transfer the flight. It seems that AirAsia has already cut the number of flights from Johor Bahru to Surabaya. [...]
Comment from Dream Jobs
Time November 25, 2009 at 10:03 am
The email is ok, but not putting further info on what to do or who to contact is BAD!
Pingback from Cyza Sector » Early December Updates
Time December 4, 2009 at 7:52 pm
[...] she has provided me some ideas for improvement. At that very same day, our maid will undergo her semester leave, back to her hometown at [...]
cyza reply on November 23rd, 2009 11:55 pm:
But what about the air ticket refund?!!!
Reply
zamrin reply on November 24th, 2009 7:00 am:
ticket refund? Let assume – Income Tax Deduction. hahahah
Reply
cyza reply on November 24th, 2009 5:59 pm:
No ticket refund. They don’t accept it. That’s fine as long as we can reschedule the flight which we have managed to do just now. So, now the maid is happy.